23merryph Privacy Policy for Filipino Players

1. Who We Are and What This Policy Covers

23merryph is an online gaming platform operating in the Philippines, offering sports betting, virtual sports, Tongits, JILI Slots, Jackpot Slots, Volleyball Betting, and a VIP Club programme to registered Filipino players. As the operator of the platform, 23merryph acts as the personal information controller for all data collected through registration, gameplay, and account management.

This Privacy Policy applies to every interaction you have with 23merryph — registering an account, making a deposit in Philippine Pesos, playing a game, contacting support, or participating in a promotion. It covers all personal data we handle, regardless of whether you access 23merryph through a browser on your phone, a tablet, or a desktop.

2. What Personal Data 23merryph Collects

23merryph collects only the personal data that is necessary to operate the platform, comply with applicable Philippine regulations, and deliver a functional and secure experience to players. We do not collect data beyond what serves a clear and legitimate purpose. Below are the main categories of information we handle.

3. How 23merryph Collects Your Data

Most of the data we hold comes directly from you — through the registration form, payment process, game play, and support interactions. Some data is collected automatically when you use the platform. Here is a practical breakdown.

• Registration and KYC: When you create your 23merryph account, you provide your name, date of birth, contact details, and sometimes identity documents during verification.
• Deposits and withdrawals: Payment transactions processed through GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet, BDO, BPI, UnionBank, Visa, or Mastercard generate records of your financial activity.
• Platform usage: Logging in, browsing games, placing bets, claiming bonuses, and interacting with account settings all generate activity data at 23merryph.
• Cookies and device data: Technical identifiers are collected automatically when you access 23merryph through a browser or app. See Section 8 for cookie details.
• Support contact: When you reach out to the 23merryph team by email or live chat, your message content and contact details are recorded to manage and resolve your query.
• Verification partners: For identity verification purposes, 23merryph may work with authorised third-party KYC service providers who return verification results, not raw data, to our platform.

4. Why 23merryph Uses Your Personal Data

Every piece of data 23merryph collects is used for a defined reason. We do not collect data speculatively or share it without a legitimate basis. The six core purposes are outlined below.

5. Who 23merryph Shares Your Data With

23merryph works with a limited set of trusted third parties who help us operate the platform. When your data is shared with a partner, it is only shared to the extent necessary for that partner to perform their function. All third parties handling 23merryph player data are required to comply with applicable data protection standards.

• Payment processors: GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet, BDO, BPI, UnionBank, and card networks process your transactions. 23merryph shares only the payment data required for the transaction to complete.
• KYC and verification providers: Authorised partners that assist with identity verification. They receive the documents you submit and return verification outcomes to 23merryph.
• Game providers: Software partners whose games run on the 23merryph platform. Game activity is logged by the provider in accordance with their own terms, which do not include access to your full personal profile.
• Regulatory authorities: Philippine government agencies and gaming regulators may require 23merryph to report certain account or transaction information under applicable law. We comply with all such requirements.
• Fraud and security services: Specialist providers that help detect suspicious activity, prevent fraud, and protect the integrity of 23merryph accounts.

6. How Long 23merryph Keeps Your Data

Data is retained for as long as it is needed to fulfil the purpose for which it was collected, or as required by applicable Philippine law. The following table gives a general overview of retention periods for the main categories of 23merryph player data.

After the applicable retention period, 23merryph securely deletes or anonymises the relevant data. Anonymised data may be used for aggregate reporting or research purposes without any link to individual players.

7. Your Rights as a 23merryph Player Under the Data Privacy Act

Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have specific rights over your personal data. 23merryph honours all of these rights and has procedures in place to handle requests. You can exercise any of these rights by contacting support at the details provided in Section 9.

• 1
  Right to be informed

  You have the right to know what personal data 23merryph holds about you, why we hold it, and how it is used. This Privacy Policy is the primary vehicle for that disclosure.

• 2
  Right of access

  You may request a copy of the personal data 23merryph holds on your account. We will provide this in a readable format within the timeframe required by applicable law.

• 3
  Right to rectification

  If any of your 23merryph account information is inaccurate or incomplete, you can request a correction. Some changes may require re-verification.

• 4
  Right to erasure

  You may request deletion of your personal data when it is no longer necessary for the purpose it was collected, subject to regulatory retention requirements that may oblige 23merryph to retain certain records.

• 5
  Right to object

  You may object to processing of your personal data in certain circumstances, including where processing is based on legitimate interests rather than a strict legal obligation.

• 6
  Right to data portability

  Where technically feasible, you may request a structured, machine-readable copy of data you have provided to 23merryph, so you can transfer it to another service if you wish.

• 7
  Right to lodge a complaint

  If you believe 23merryph has not handled your data correctly, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

8. Cookies and Technical Tracking

23merryph uses cookies and similar technologies to keep the platform running correctly, remember your preferences, maintain your session when you are logged in, and understand how players interact with the site so we can keep improving it.

You can manage cookie preferences through your browser settings. Blocking essential cookies will limit your ability to log in and use key platform features. 23merryph does not use third-party advertising cookies or allow external ad networks to track your activity on the platform.

9. How 23merryph Protects Your Data

Protecting the personal data of Filipino players is a core operational responsibility at 23merryph, not just a compliance requirement. The platform applies a range of technical and organisational security measures to prevent unauthorised access, accidental loss, and data breaches.

• Encryption in transit: All data transmitted between your device and 23merryph is encrypted using TLS (Transport Layer Security).
• Encrypted storage: Sensitive data, including identity documents and financial records, is encrypted at rest in 23merryph infrastructure.
• Access controls: Only authorised 23merryph personnel with a clear business need can access personal player data, and all access is logged and audited.
• Two-factor authentication: 23merryph supports additional authentication steps for account access to reduce the risk of unauthorised logins.
• Regular security reviews: The platform undergoes periodic security assessments to identify and address vulnerabilities.

10. Updates to This Privacy Policy and How to Contact 23merryph

This Privacy Policy is reviewed regularly and updated when platform features change, new regulatory requirements apply, or our data practices evolve. The "last reviewed" date at the top of the page is updated with every material revision. For significant changes that affect how your data is used, 23merryph will notify registered players via email or in-platform notification before the changes take effect.

Continuing to use 23merryph after an updated Privacy Policy is published means you acknowledge the revised version. If you disagree with a material change, you may close your account in accordance with the Terms and Conditions.

For unresolved complaints, you may also contact the National Privacy Commission of the Philippines through their official channels. 23merryph cooperates fully with NPC inquiries.